1. Introduction

Dr. Fahrettin Yıldız Clinic (“Clinic,” “we,” “us”) places great importance on the confidentiality and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and use our services.

This policy has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and the European General Data Protection Regulation (GDPR).

2. Data Controller

Data controller responsible for processing your personal data:

3. Collected Personal Data

Through our website, we may collect the following personal data:

3.1. Data You Provide Directly

• Contact Information: Name, surname, email address, phone number
• Appointment Request Information: The treatment you are interested in, your message
• Contact Form Data: Messages and questions you send to us

3.2. Automatically Collected Data

• Technical Data: IP address, browser type, operating system
• Usage Data: Pages visited, click data, on-site navigation
• Cookie Data: Explained in detail in our Cookie Policy

4. Purposes of Data Processing

We process your personal data for the following purposes:

• To receive and respond to appointment requests
• To evaluate your questions and requests
• To provide information about our services
• To improve our website and enhance user experience
• To fulfill our legal obligations
• To perform statistical analyses

5. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Explicit Consent: The consent you provide when submitting a contact form
• Performance of a Contract: Fulfillment of appointment and service requests
• Legitimate Interest: Improving website security and service quality
• Legal Obligation: Statutory requirements arising from legislation

6. Data Retention Period

We retain your personal data for the period required by the purposes of processing and in compliance with statutory retention periods.

• Contact Form Data: After your request is finalized: 2 years
• Appointment Requests: 10 years from the date of the last procedure (as required by healthcare regulations)
• Cookie Data: Retention periods vary depending on the type of cookie (see Cookie Policy for details)

7. Data Sharing

We do not share your personal data with third parties except where legally required. However, data may be shared in the following cases:

• With authorized institutions as required by legal regulations and court orders
• With website hosting and technical infrastructure service providers (acting as data processors)
• In other cases where you have given your explicit consent

8. Data Security

To ensure the security of your personal data, we implement the following technical and administrative measures:

• Secure data transmission via SSL/TLS encryption
• Firewalls and intrusion detection systems
• Regular security updates
• Access control and authorization
• Staff training and awareness programs

9. Your Rights

Under KVKK and GDPR, you have the following rights:

• Right to Information: To learn whether your personal data is being processed
• Right of Access: To request access to your processed personal data
• Right to Rectification: Request correction of incomplete or incorrect data
• Right to Erasure: Request deletion of your data under certain conditions
• Restriction of Processing: Request limitation of data processing
• Data Portability: Receive your data in a structured format
• Right to Object: Object to the processing of your data
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Authority

To exercise these rights, you can contact us via our iletişim sayfamız or by sending an email to [email protected].

10. Cookies

Cookies are used on our website. For detailed information about cookie usage, please visit our Çerez Politikamızı you can review them.

11. Policy Changes

We may update this Privacy Policy from time to time. In case of significant changes, we will announce them on our website. You can find the most up-to-date version of the policy on this page.

12. Contact

If you have any questions about our Privacy Policy or the processing of your personal data, you can contact us.